FREQUENTLY ASKED QUESTION (FAQ)
1. Are your jewelry pieces made from real stainless steel?
Yes, all our jewelry is crafted from high-quality stainless steel, specifically 304L and 316L grades, known for their durability, corrosion resistance, and long-lasting shine.
2. Do you use genuine natural stones and pearls?
Absolutely. We incorporate authentic natural stones and ethically sourced pearls into many of our designs to create unique, beautiful pieces.
3. How do I care for my stainless steel jewelry?
- Clean regularly with a soft, damp cloth.
- Avoid exposure to harsh chemicals, perfumes, and lotions.
- Remove jewelry before swimming, showering, or vigorous activities.
- Store in a dry, soft pouch or jewelry box to prevent scratches and preserve the shine.
4. How should I care for jewelry with natural stones and pearls?
- Wipe with a soft, damp cloth after wearing.
- Keep pearls away from perfumes, hairsprays, and cosmetics.
- Avoid exposing natural stones and pearls to extreme heat or chemicals.
- Store separately in a soft pouch to prevent scratches.
5. What is your warranty policy?
We offer a 1-year warranty on all our jewelry. This covers manufacturing defects and issues related to craftsmanship, such as broken clasps or faulty settings.
6. What is not covered under the warranty?
The warranty does not cover:
- Normal wear and tear, scratches, or cracked stone due to falls.
- Damage caused by improper care, chemicals, or accidents.
- Changes in appearance due to aging or environmental exposure.
7. What should I do if my jewelry needs repair or replacement within the warranty period?
Please contact our customer service team at hiasglobal@gmail.com with your proof of purchase or registered phone number during
purchase.
We will assess the issue and arrange either a repair or replacement. Customers are responsible for the shipping costs to and from our
store during warranty service.
8. Can I request a custom or made-to-order piece?
Yes! We welcome custom orders. Please contact us with your ideas at hiasglobal@gmail.com or visit our store at Publika, Mont Kiara, and
we’ll craft a piece tailored just for you.
9. How long does delivery take?
Delivery times vary depending on your location. Typically, orders are processed within 2-5 business days, with shipping taking an
additional 3-7 days. We will provide tracking details once your order is shipped.